Freshdesk

Help Desk Software

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SolarWinds Help Desk Essentials Pack

Help Desk Software

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Starting from

₹ 1399.00 /month

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All industries

All industries

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

Ticket Management
Remote Access
Analytics and Reporting
Asset Management
Security

View all SolarWinds Help Desk Essentials Pack features

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Overall

4.2(3)

Features

4.8

Ease of Use

4.5

Value for Money

4.6

Customer Support

4.3

Likelihood to Recommend

78%

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Pros

“I've recently bought a key with Techjockey and I've had no issues! Quick to reply to queries and will go above and beyond to help their customers. The key arrived via email within 24 hours and help is offered if there are any hiccups with software.”

Posted - Aug 07, 2018

cons_icon Cons

“N/A”

Posted - Aug 07, 2018

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk and SolarWinds Help Desk Essentials Pack

Let’s have a detailed comparison of Freshdesk vs SolarWinds Help Desk Essentials Pack to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or SolarWinds Help Desk Essentials Pack fits your business.

Comparison of Freshdesk vs SolarWinds Help Desk Essentials Pack In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. SolarWinds Help Desk Essentials Pack is known for functionalities like Ticket Management, Remote Access, Analytics and Reporting and Asset Management. When you compare Freshdesk vs SolarWinds Help Desk Essentials Pack, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and SolarWinds Help Desk Essentials Pack In terms of Deployment Type

While Freshdesk supports Web Based deployment; SolarWinds Help Desk Essentials Pack is suitable for Web Based deployment. While selecting between Freshdesk and SolarWinds Help Desk Essentials Pack, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or SolarWinds Help Desk Essentials Pack: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, SolarWinds Help Desk Essentials Pack is a better choice. If you are confused between Freshdesk or SolarWinds Help Desk Essentials Pack, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or SolarWinds Help Desk Essentials Pack

Freshdesk and SolarWinds Help Desk Essentials Pack can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and SolarWinds Help Desk Essentials Pack during demo to decide which one is best for your business.

FAQs

Is Freshdesk better than SolarWinds Help Desk Essentials Pack?

While Freshdesk offers customized features, SolarWinds Help Desk Essentials Pack has diverse modules. Select between Freshdesk or SolarWinds Help Desk Essentials Pack as per your business needs.

Are Freshdesk and SolarWinds Help Desk Essentials Pack same?

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, SolarWinds Help Desk Essentials Pack focuses on functionalities.

Which is better Freshdesk or SolarWinds Help Desk Essentials Pack?

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, SolarWinds Help Desk Essentials Pack emphasizes on customization.

Is Freshdesk the same as SolarWinds Help Desk Essentials Pack?

No, the difference between Freshdesk and SolarWinds Help Desk Essentials Pack lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, SolarWinds Help Desk Essentials Pack addresses the diverse audience.

Can Freshdesk replace SolarWinds Help Desk Essentials Pack?

It depends upon your business requirement. Both Freshdesk and SolarWinds Help Desk Essentials Pack provides standard features to cater diverse industry needs.

What is the difference between Freshdesk and SolarWinds Help Desk Essentials Pack?

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.