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Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through high... Read more

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Five9 Software Overview

What is Five9 Contact Center software?

Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through higher uptime, clear voice calls, and the information security.

Five9 Contact Center allows contact centers to prioritize their customers’ needs and serve them accordingly. With the help of this call center software, organizations can perform the performance evaluation for their customer service agents and devise plans for their training and improvement.

Five9 Contact Center ensures strong network architecture and telephony infrastructure. It further helps maintain security compliances and implement data protection practices.

What are the different modules offered by Five9 Contact Center Solutions?

Here are some key modules offered by Five9 Contact Center software:

  1. Telephone consumer protection act compliance
  2. Inbound calling activity support
  3. Outbound calling activity support
  4. Predictive dialer
  5. Workforce optimization
  6. Performance dashboard
  7. Quality management
  8. Gamified approach for customer handling

How does Five9 Contact Center software help in boosting an agent’s productivity?

Five9 Contact Center software helps agents divert their complete focus on one aspect – Customer Satisfaction. The call centre software enables agents to seamlessly move between outbound calling lists

and inbound queues. No separate setups are required for organizations as this call center management software allows users to navigate easily.

The software also assists in removing immense technological gaps among CTI, outbound dialers, ACD functionality, and CRM integrations. Agents are no more required to physically login and logout of their dedicated outbound and inbound call queues. Everything is unified to a single platform with this software.

Why should call centers use Five9 Contact Center Software?

Five9 Contact Center solutions provide detailed and actionable insights to call centers for monitoring and improving the performance of their business. It offers easy access to the information to supervise the key statistics of calling operations and take steps for process improvement. Managers are provided access to the historical data in real-time.

In addition, the contact centre software assesses agents’ performance, gathers insights, and identifies problems that need action. The call center software offers performance evaluation in a visually dynamic and role-based environment, which includes supervisors, executives, and agents.

What is the Five9 Contact Center software pricing?

The price of Five9 Contact Center software is available on demand. You can request a call back for price related inquiries.

Five9 Plans & Pricing

Five9 price is available on request

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Five9 Features

Inbound Call Center

The software offers top-notch customer service through ACD intelligent routing, speech recognition enabled interactive voice

Outbound Call Center

For outbound calls, the software accelerates sales through improved contact ratios, boosted lead conversions with more live

Blended

This call center removes the technological gap between inbound call distribution and outbound dialing, merging them as a single

Omnichannel

Five9 Contact Center software facilitates agents to efficiently navigate between different applications, platforms, devices, etc.

Workforce Optimization

The call center software allows business owners to run their operations with highly advanced workforce automation tools and

Reporting

The software generates detailed reports across 100 different attributes to measure the performance of different agents and your

Integration

Organizations can integrate Five9 Contact Center software with their ERPs, CRMs, and various other solutions.

Custom Pricing Model

The software has a customized pricing model which helps organizations pay only for features they are using.

Five9 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises
  • English
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Five9 Reviews

62%

Have recommended this product

Overall Score

4.9/5
Based on 1 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

MA

MANDABAI ATHARE

User

4.9/5

4.6/5

4.3/5

5/5

4.4/5

“great information provider”

Pros :

Cons :

Posted - Sep 27, 2017

Five9 FAQ

A. This call center software uses a hybrid data storage facility which uses both cloud and on-premise deployment.
A. Yes, Five9 Contact Center allows call centers to utilize progressive dialer.
A. No, Five9 Contact Center facilitates the working of both inbound and outbound systems with a single license.
A. No, Five9 Contact Center does not have any extra setup charges.
A. Please request a call at Techjockey and provide your contact details so that our sales personnel can reach out to you with the demo for Five9 Contact Center.

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