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by : Freshworks

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FreshConnect Software Overview

Freshconnect is the enhanced version of the 'Discuss' feature inside Freshdesk. With Freshconnect, you can collaborate with your team right where the context is without having to switch between multiple tools. Just open up the discussion from within a ticket or a deal and tag any teammate to start collaborating. In Freshdesk, collaborate with your team on tickets by inviting team members for discussions whether they are an agent, admin or even someone in another function.

FreshConnect Plans & Pricing

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FreshConnect Features




Widgets Tool

Reporting & Analytics



FreshConnect Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • English

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Freshworks Brand Details

Brand Name Freshworks
Information Freshworks provides businesses with SaaS customer engagement solutions.
Founded Year 2010
Director/Founders Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Company Size 1000+ Employees
Other Products Freshservice, Freshsales CRM, Freshdesk, Freshchat, Freshdesk Contact Center

FreshConnect FAQ

A. Collaboration software was described in 1990 as “intentional group processes plus software to support them.” Today, collaboration software leverages existing technologies to enable groups to communicate, share, coordinate, cooperate, solve problems, negotiate, or even compete for the purpose of completing a task. Collaboration software, also known as collaborative software or groupware, allows the managing, sharing and processing of files, documents and other types of data among several users and systems anytime and anywhere.
A. What is collaboration software and what are its uses? The main purpose of collaboration software is to enhance productivity of individuals in a group or team within an organization in order to achieve a particular goal. With this type of program, users can coordinate tasks and create individual workspace then have workflows and data added to it. The primary user who created the workspace can allow others to access, view and make changes, and whatever modifications are made on data and files are synced across all users. This ensures that everyone involved is on the “same page” and has the latest version of the current project.

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