KnoahSoft Harmony is a web-based call center management software. It supports a diverse variety of call center modules, starting from the centralized ones to those featuring work from home agents. The software features a VoIP architecture and is capable of unifying the entire workforce of its user’s business. It offers a wide variety of sophisticated and easy to use analyzing, monitoring, reporting, recording and quality assurance tools.
Further, KnoahSoft Harmony offers an intuitive platform that is completely scalable and customizable as well. The unique contact center methodology deployed by the software helps the admins to track, identify and address performances of their agents at regular intervals.
The recorder module offered by KnoahSoft Harmony is useful for its users in the following ways:
KnoahSoft Harmony is available as per the needs and requirements of its users. To know more about the pricing details, send us a callback request. Our sales experts will guide you further.
KnoahSoft Harmony is a web-based call centre software that can be browsed from multiple web browsers. It is also available on iOS and Android devices.
KnoahSoft Harmony records and archives the calls attended by an agent in an automatic manner. It can even capture screenshots of
Admins can monitor the calls attended by their agents in real-time. They can give instant feedback to agents via email and can
Learning & Development
By using the quizzes and courseware available with the learning and development module of the software, company admins can train
The software uses audio mining techniques, mathematical and proprietary algorithms to extract and analyze relevant
KnoahSoft Harmony collects multiple customer-driven data and offers, enabling you to check the quality of services provided by
The software helps manage your customer support teams and track their performance.
KnoahSoft Harmony features a dedicated app for its users, enabling them to operate their business from anywhere at any time.
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Contact Center Solutions
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Q. What is the silent monitoring feature by KnoahSoft Harmony?
Q. What is on-demand recording within KnoahSoft Harmony?
Q. Can I get a Demo of KnoahSoft Harmony?
Q. What type of audio codecs are offered by KnoahSoft Harmony?
Q. Does KnoahSoft Harmony have a mobile app?