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ManageEngine ServiceDesk Plus

by : Zoho by Target Integration

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ManageEngine ServiceDesk Plus

by : Zoho By Target Integration

PRICE ON REQUEST

Brand: Zoho By Target Integration

Type: Software

Operating System: Windows

Free Trial Available: No

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ManageEngine ServiceDesk Plus Software Overview

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list includes incident management, problem management, project management, change management, among many others. Apart from being ITIL ready, this helpdesk software helps in business automation and asset management. Users can take advantage of the in-built knowledge base to resolve recurring incidents, generate SLAs, and automatically assign tickets based on technician availability. In addition to that, users can search, navigate, track, and manage IT hardware and IT assets inventory from this software. 

ManageEngine ServiceDesk Plus ensures simplicity, reliability, and scalability for IT management operations. It brings a significant turning point in the way IT teams function and plan their approach. Instead of tackling random issues daily, ServiceDesk streamlines the process for enhanced customer experience. It does so by providing an interactive problem management module that records the solutions and automatically executes it when similar issues arise again. IT professionals can create a huge cache of solutions and leave it for automated functioning to work effortlessly.

What features does ManageEngine ServiceDesk Plus offer?

Here is a quick rundown of the features offered by ManageEngine ServiceDesk Plus: 

  1. Flexible ticket management 
  2. Multiple channel support 
  3. Solid knowledge base
  4. Self-service portal with password encryption
  5. Multi-device compatibility
  6. Service level agreements 
  7. Flexible and unconventional third-party application integration 
  8. Efficient asset management
  9. Multi-language support coupled with smooth API integration 
  10. Effective incident and problem management
  11. Modifiable help desk system

What are the benefits of ManageEngine ServiceDesk Plus? 

  1. It saves time on recurring problems 
  2. The software offers multi-device access which enables users to monitor their IT infrastructure from remote locations
  3. ServiceDesk provides a web-based portal that allows end-users to submit their tickets and incident reports.
  4. This helpdesk software ensures structured and quick management for configurations in IT infrastructure. 

What is the price of ManageEngine ServiceDesk Plus? 

Interested buyers can request a callback and state their requirements, and our sales personnel will offer the best price quote. 

ManageEngine ServiceDesk Plus Features

  • Incident Management ServiceDesk helps in the reduction of outages and improvement in agent productivity. It also tracks the lifecycle of an IT
  • Asset Management The software discovers, traces, and manages the IT hardware and software assets for the company from a single platform. It also
  • Project Management Managers can start new operations or enlist existing ones to monitor its performance effortlessly. 
  • Problem Management This feature helps analyze, classify, and solve the problems faced by users. It also automatically repeats the solution when
  • CMDB Users can track and monitor all the configured items. It also assists in mapping the configurations relationship and dependencies
  • Catalogue Management Companies can create and publish a service catalog in compliance with their service level agreements and multi-stage
  • Change Management ManageEngine ServiceDesk offers a visual view of the impact created by changes and outages in the system during configuration for
  • Service Management This helpdesk software allows users to provide services through ticketing. The tickets are not closed till the issues are
  • Release Management The recent update enables users to build, test, and deliver IT software releases with enhanced transparency and lower risks. It
  • Self-Service System The software provides self-service portals for agents to manage their work efficiently. 
  • Live Chat Users are provided live chat feature to discuss for efficient interpersonal communication and information dissemination.
  • Knowledge Base Companies can build a personalized knowledge base with ManageEngine ServiceDesk Plus. They can keep all the system configurations
  • Domains Tools It is a free add-on that enables users to manage their web domain with stronger control. It also allows users to solve the
  • Mobile App The software offers a mobile app for ServiceDesk Plus that works for both Android and iPhone platforms.
  • Helpdesk Management This software offers comprehensive help desk features that enable agents and IT managers to work through an integrated console to
  • Business Rules Management Companies can set up their business rules in the system and work seamlessly. It allows companies to track the performance of all
  • Notification The software generates notifications for problems and configurations through emails, while mobile app users get push
  • Escalation Management Agents can escalate the queries to their managers which require special attention. 
  • Preventive Maintenance Users can schedule “Preventive Maintenance” for regular maintenance of the hardware. E.g., switching printer toner every
  • Data Archiving Companies can maintain all their working data and user configuration in ManageEngine ServiceDesk Plus. 
  • Contract / License Management License management in ServiceDesk works through the number of technicians’ login and nodes. During system scans, the nodes are
  • Remote Control The software offers multi-device access that allows users to work from any location. 
  • Inventory This help desk software offers inventory management features for software licenses and IT hardware equipment. It works with the
  • Applications Monitoring Companies can integrate all third-party applications with ManageEngine ServiceDesk Plus and share data as per the requirement.
  • Endpoint Access Management This feature allows users to cross-verify all third-party applications for server safety and workflow continuation. 
  • Network Monitoring ManageEngine ServiceDesk Plus enables companies to monitor their networks and servers to prevent network outages proactively.
  • Analytics The help desk software runs workflow analytics to assess the performance of service agents and IT managers. 

ManageEngine ServiceDesk Plus Plans & Pricing

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ManageEngine ServiceDesk Plus Gallery

ServiceDesk Plus 9.0 Complete Product Demo
ServiceDesk Plus - Request Management as an Administrator
Incident Management
Asset Management
Project Management

ManageEngine ServiceDesk Plus Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • English

ManageEngine ServiceDesk Plus Reviews

61%

Have recommended this product

Overall Score
5/5
Based on 1 Reviews
Features 4.4/5
Value for Money 4.3/5
Ease of Use 4.6/5
Customer Support 4/5
We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

N

nidhi

User

Overall
5/5
Features
4.4/5
Value for Money
4.3/5
Ease of use
4.7/5
Customer Support
4/5

“these folks are great”

Pros :

Cons :

Posted - Sep 14, 2016

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ManageEngine ServiceDesk Plus FAQ

Q. What are the system requirements for ManageEngine ServiceDesk Plus? arrow

A. ManageEngine ServiceDesk Plus is a web-based application that is accessible through internet browsers.

Q. Can I get a demo for ManageEngine ServiceDesk Plus? arrow

A. Techjockey provides a demo for ManageEngine ServiceDesk Plus. Please request a call to schedule the demo.

Q. How to receive the license key for ManageEngine ServiceDesk Plus? arrow

A. Once you complete the payment process, you will receive the service access link and the license key to your registered email ID. In case you don’t receive it, check through your spam folder or write to us at support@techjokey.com.

Q. Where does ManageEngine ServiceDesk store the user data? arrow

A. ManageEngine ServiceDesk Plus uses cloud-based data storage services.

Q. How to get started with ManageEngine ServiceDesk? arrow

A. You will receive an instruction manual and tutorials to learn the basic functions of the software as a part of your purchase.

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