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SanCCS - Complete Call Hosted Call Center Solution, Dialer, CRM, IVR demo
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SanCCS - Complete Call Hosted Call Center Solution, Dialer, CRM, IVR demo
SanCCS
features
Live-Moniterning
CRM

SanCCS

by : SAN SOFTWARES

₹ 9440

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SanCCS is a call centre software that ensures automated workflows through predictive, progressive and precise dialling. It improves the overall productivity at call centres and BPOs. The call centre software solution ensures higher conversion and better visibility into customer queries & inform... Read more

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SanCCS Software Overview

What is SanCCS?

SanCCS is a call centre software that ensures automated workflows through predictive, progressive and precise dialling. It improves the overall productivity at call centres and BPOs. The call centre software solution ensures higher conversion and better visibility into customer queries & information through real-time call monitoring & recording and live barging.

The call centre solution with its single interface & multi alternate number dialing enables call centre agents to handle multi-channel interactions. They can easily switch between multiple tabs. SanCCS effectively helps solve cases with trunk wise billing, call log filtering and call back scheduling. The call centre dialer solution with its SAN dialer and robust omnichannel integration supports easy two-way communication between call centre agents and customers.

Why Use SanCCS?

  • Intelligent call routing for assigning the right calls to the right agents
  • Interactive menus with multiple response systems for managing the incoming calls setup
  • Simple commands for customers to navigate through the page and connect with the calling agent
  • Access to customer data for checking upcoming calls, purchase history and more
  • Simple ticketing system to help agents check previous calls
  • Call transfer option to help a customer interact with an expert just in case the agent doesn’t have the resolution available
  • Voice mail system to enable customers to leave voice mail messages just in case a support ticket isn’t available

Benefits of Using SanCCS

  • Call recordings for training: SanCCS helps record every customer call before adding them to the ticket. The same can be used for agent training purposes.
  • Reports and dashboard: Reports and dashboard provide metrics that can be used for checking customer resolution and response times.
  • Integrations: SanCCS can be integrated with CRMs and APIs for making outbound calls and ensures better suitability of the SanCCS to a business’ requirements.
  • Never miss any call: The call centre solution ensures that no call is ever missed. The software converts them immediately into tickets for follow-up purposes.
  • Filters: Call voice log filters available based on agent’s name, disposition, data, disposition and campaigns.
  • Team collaboration: The call centre software enhances team collaboration as agents can tag other colleagues in the tickets and add comments too.

Key Functionalities of SanCCS

  • Self-designable dispositions
  • Data management with call again, stop calling, start calling and do not call
  • Trunk wise and extension wise billing
  • Multi-campaign with wrap-up, disposition wise calling and pacing
  • User definable filters
  • Customizable reporting format
  • Self-designable quality reports and process
  • Remote extensions

How Does SanCCS Work?

The latest version of SanCCS is primarily used for call recording, predictive dialing, data management and import. It has an intuitive interface and is simple to use. SanCCS can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take online SanCCS demo at Techjockey.com.

How to Use SanCCS?

Get started with SanCCS in 5 simple steps:

Step 1: Buy SanCCS installation key from techjockey.com

Step 2: Directly login through the official website (web-based)

Step 3: Sign up & create your account

Step 4: Add users & assign permissions

Step 5: Get started with SanCCS

What is the Price of SanCCS?

SanCCS price in India starts at ₹9,440. SanCCS comes with multiple pricing plans and caters to the diverse customer base.

The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.

SanCCS Plans & Pricing

SanCCS
9440
  • IVR – Multilayer Options with Menu and Sub Menus
  • Remote Extensions
  • Self Designable Web Based CRM
  • Trunk Wise Billing
  • Dialing Mode: Manual, Preview, Progressive
  • Multi Alternate Number Dialing
  • Multi ACD
  • User / Group Rights
  • Import Data from Excel/CSV
  • Customizable Reporting Format
  • User Definable Filters in Reporting Format
  • Multi-Process/Multilevel STD Table
  • Call Billing Software
  • Call Back Scheduling
    • Agent

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SanCCS Features

IVR – Multilayer Options with Menu and Sub Menus

Integrated voice response systems provide automated menus for streamlining the call flows in contact centres.

Self Designable Web Based CRM

SanCCS is a web-based contact centre software ideal for managing outbound & inbound calls.

Remote Extensions

Use the feature to establish a virtual call centre and let the agents take customer calls even from remote.

Trunk Wise Billing

The call centre software helps create bills based on trunk, phone number and the time of calls.

Dialing Mode: Manual, Preview, Progressive

SanCCS offers an outbound dialling mode to help call centres connect customers automatically to its agents.

Multi Alternate Number Dialing

SanCCS IVR software provides a powerful predictive dialler for dialling multiple numbers at a time.

Multi ACD

The feature in SanCCS call centre software is useful in assigning immediately all customer calls to the right agents.

User / Group Rights

SanCCS lets you use user login for assigning access rights to supervisors, managers and customer administrators.

Import Data from Excel/CSV

The feature makes it easy to import contacts and call lists for resolving customer queries and improving communications.

Customizable Reporting Format

Generate customizable reports of all inbound and outbound calls with this call centre solution and CRM.

User Definable Filters in Reporting Format

SanCCS call centre software solution allows filtering of interactions based on tag, contact, date and ID.

Multi-Process/Multilevel STD Table

The module provides multi-process and multilevel STD table for a more customizable voice menu.

Call Billing Software

Get details regarding call costs to manage efficiently the telephone expenses with this IVR software.

Call Back Scheduling

SanCCS uses this option to ensure that customers get return calls quickly without having to wait in queue on hold.

SanCCS Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English
-

SanCCS Reviews

100%

Have recommended this product

Overall Score

5/5
Based on 2 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

PS

Parvesh singh

Owner, IT

101-500 Employees

Software user since: < 6 months

5/5

5/5

5/5

5/5

5/5

10/10

“Great Work From Home Solution”

Pros :

Cons :

Reason for choosing the software :

Posted - Nov 22, 2021

K

Krishna

Associate, Logistics and Supply Chain

2-100 Employees

Software user since: < 6 months

5/5

5/5

5/5

5/5

5/5

10/10

“A must have call center software”

Pros :

Cons :

Reason for choosing the software :

Posted - Nov 13, 2021

SanCCS FAQ

A. SanCCS call centre software is compatible with Windows operating systems.
A. SanCCS call centre software app is available for Android.
A. SanCCS call centre software supports web-based deployment.
A. SanCCS call centre software pricing starts at ? 9440 for the agent plan.
A. SanCCS call centre software is typically used in BPOs, automotive, healthcare, travel and transportation sector.
A. SanCCS call centre software demo is available for free with techjockey.com.
A. SanCCS call centre software offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
A. SanCCS call centre software installation is not required, as it is web-based.?Just open the Setup Wizard to get started.
A. SanCCS call centre software helps with IVR, trunk wise billing and predictive dialing. It's a complete solution for data importing, contact centre management and multi alternate number dialing.

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